What information we collect
Website forms and referrals may collect names, contact details, suburb, plan type, NDIS number if provided, requested supports, goals, risks, communication preferences, preferred times and consent details.
Privacy, consent and information sharing
AmizaCare collects information so support requests can be reviewed safely and clearly. We handle personal information with care and reference the Australian Privacy Principles generally.
Why we collect it
We use this information to respond to enquiries, check service fit, understand participant goals, plan safe support, prepare service agreements and communicate with approved people.
Consent and sharing
Referral information should only be submitted where the referrer has consent or authority to share it. Information may be shared with participant-approved people such as nominees, family members, plan managers, support coordinators or workers involved in delivering support.
When sharing may be required
Information may be shared with authorities where legally required, including where safety, incident, safeguarding or reporting obligations apply.
Privacy concerns
If you have a privacy concern, want to correct information, or want to discuss who AmizaCare can speak with, contact us using the support email.
- Email support@amizacare.com.
- Tell us the participant name, the concern and the best contact person.
- Tell us if consent or approved contact people have changed.
- Do not send urgent medical, safety or emergency matters by website form. Call 000 in an emergency.
Form information and submissions
| Referral form | Sends participant and referral details entered into the form to AmizaCare through Formspree. |
|---|---|
| Contact form | Sends enquiry details entered into the form to AmizaCare through Formspree. |
| Third-party processor | Formspree is used as the website form processor. Formspree receives form submissions so they can be delivered to AmizaCare. See Formspree's privacy policy. |
| Website forms | AmizaCare should manage submitted information according to its privacy and consent obligations, including only collecting information needed to respond, check support fit and plan safe next steps. |
| Sensitive information | Website forms are useful for enquiries but may not be suitable for urgent or highly sensitive information without considering privacy and consent. Do not use website forms for emergencies or immediate safety concerns. |